Frequently Asked Questions
Shipping and Delivery
We ship all orders from Peru.
No, shipping costs and customs duties are not included in the item price.
Yes! We offer free worldwide express shipping on orders over $150.
Shipping will be automatically calculated and added to your total during the checkout process.
We usually take 2 to 3 business days (Monday to Friday) to process and ship your order.
Delivery times vary by region:
Americas: 2 - 3 business days
Europe: 4 - 5 business days
Asia / Oceania: 4 - 5 business days
Peru: 2 - 3 business days
If you refuse to accept the order, we reserve the right to charge you for both the outgoing and return shipping costs, as well as any additional customs fees.
If an item is not in stock, we will inform you as soon as possible and provide you with various options, including a full refund within 15 days.
Returns and Exchanges
All items in the Sale and Outlet section are non-returnable.
You must contact us within 7 working days from the reception of the item.
The item must be in its original packaging, unworn, unwashed, and undamaged, with all tags intact.
Please use a tracked shipping service for returns so that the items can be monitored.
We accept Visa, Mastercard, American Express, Discover, and PayPal.
All our prices are listed in US Dollars (USD).
Due to the ever-changing nature of fashion trends, stock availability, and customer demand, we are unable to offer refunds for price differences that may occur post-purchase.
If your card receives authorization, the charge will be processed right away, and you'll get an email confirmation indicating a successful order. Should your card not be authorized, no charges will be applied.
Join the Red Caribou community by subscribing through the form below to receive our exclusive discounts whenever they become available.
No, only one discount code can be applied to each order.
You are responsible for any additional charges levied by local authorities. Contacting your local customs authority, post office, or selected courier can help you determine the tax-free import threshold or calculate any additional fees that may apply.
Should you refuse the order because of unexpected additional fees, Red Caribou reserves the right to charge you for both outbound and return shipping costs, as well as any additional fees incurred.